Recently, I served a local news media client from Guwahati with a critical Facebook security service. The service I rendered was to restore the lost admin access to the company's Facebook page. They were targeted with social engineering to which they lost their primary Facebook page's admin access.
The miscreants started posting objectionable content using the storyboard of the page after they acquired full access through an access-sharing link on WhatsApp. It was almost 48 hours of the hack and my client was unable to get access back using Facebook support, which fuelled the tensions further. As I heard, a few feminine tears and whines erupted too in my client's office.
Like any other content creator on Facebook, news pages are also voracious content creators, and my client is no different. Being a satellite channel of the land, with the loss of the FB page admin access to those outlaws, the matter went beyond the limits of name & pride and started impacting their branding at large.
UPDATED - 15th Nov 2022: It's been almost a year since I wrote this post to help whoever loses his/her Facebook page to scammers. And just like life, so many things have changed around Facebook as well.
Please start with the 2nd method I have mentioned above. In case the section doesn't show your page, please use Facebook HELP and/or Messenger Business Support to contact Meta support. Explain the issue and the way you lost the admin access, and include any document that can prove that you are the rightful owner of that particular page. (Hint: If you have had Payout activated for that page, use the payment statement documents.)
UPDATED - 29th Dec 2022: One of my clients got her Facebook page access back after 7 months of following the steps I provided. So, if you have lost admin access to your page and trying to get access back, the most important thing you need is patience.
After CNBC alerted Facebook to the account and asked for comment, a company spokesperson pointed us to several help pages, including ones here and here, that offer tips on how to keep an account secure. The most important thing a person can do when hacked, Facebook says, is to visit facebook.com/hacked immediately.
\"This information can help keep them in control of their accounts,\" a spokeperson wrote. \"For Kennedy, Prussia, and others, we continue to encourage them to follow the instructions at facebook.com/hacked.\"
Facebook does offer one main safeguard against these kinds of hacks. If a user says their account was hacked, Facebook sends an email to the address originally associated with the account. The user can then click a link in that email to re-associate the account with their real email (instead of the impostor's).
The same misfortune befell Mariah Prussia of Fargo, North Dakota, whose personal Facebook account was hacked literally before her eyes. (There's another Mariah Prussia from Virginia, whose personal Facebook page was not hacked and can be found by search.)
When Prussia went to look at the administrator page, she found that she had also been locked out. When she then tried to reload the page, she saw the text on it had changed to Arabic and the page was identified as belonging to a user named Nizar Sulaiman al-Sawair.
Her MMA marketing page was saved by a quick-thinking IT worker who, still with administrative access, deleted the name of the hacker, also in Arabic, from the list of page administrators before the impostor could do the same (to the worker).
Still, Prussia was locked out of her personal and business pages for months. Although Facebook finally took the hacked pages down, she says, she had to create a new business page with a different name, MPX Fitness Fargo.
Remember that you can only access Facebook ad accounts through your personal Facebook account. Which means that if someone has hacked into your ad account, the only way they could have done it is by hacking the personal account of someone with access to your account.
\"@context\":\" \",\"@type\":\"FAQPage\",\"mainEntity\":[\"@type\":\"Question\",\"name\":\"What To Do If Your Facebook Ad Account Gets Hacked?\",\"acceptedAnswer\":\"@type\":\"Answer\",\"text\":\"First things first: if your account ever gets hacked, you need to stop the bleeding by regaining control over your account. Here are the most important things you need to do immediately.\"]
Your Facebook business page and Instagram business account are managed through the Meta Business Suite. Everyone who helps you manage these accounts has some level of access to your Business Suite account.
You will be brought to a new page where you must select which authentication method you would like to set up. Though any method is better than none, we suggest selecting the Authentication App option.
You might see the business name which manages your Page. Do you recognise this business? if so, try to contact them. If it is your own business, you may want to check with all of your team members who may have created this page or have access to it. Some people who may have Admin access to the Business Manager account also will be listed below. You can directly contact each individual listed as Owners and ask them to check their access to the page at . If they see the Page listed in their Business Manager account, they can give you access from there.
This is not a rare case any more. Facebook being one of the major business tools, it is a target of hackers. People lose access to Facebook Page and Facebook Business Manager by various types of hacking attacks. If you think you lost access to your Page because your account is hacked, then Facebook provides an option to contact them.
[EMPLOYEE NAME] is our former employee who was the only administrator of our Facebook page and Business Manager (his FB username is [EMPLOYEE PROFILE LINK]). According to him, his account was hacked and he is not an admin of the page anymore. He is not willing to cooperate.
It is also possible to contact FB support via page Facebook Business Support. The answer is often provided via chatbot but if you attach a photo or document it is more likely to go to a representative.
Thank you so much. I was skeptical and was just about to give up on trying to gain Admin access to our Facebook page when my Social Media Specialist left our company. I followed every step of your process including a copy of our business license (which was notarized) and verification that I am who I say I am with a notary and submitted the package for review. This morning after 6 weeks of not hearing anything from Facebook, I sent an email asking for status and they responded with admin access. I am so happy! Thank you.
Thank you very this and fingers crossed it works. I Still have access to my Instagram though.Somehow I deleted admin rights for the facebook business page from my shopify page and no one is listed now. So frustrating!!
End-to-end, I think it took about 2 hours of my time, maybe a little bit more, but from start to finish, the process started Thursday or Friday and the page was returned to its rightful owner on Sunday.
Hi, we lost admin roles on 28th of september and reported it, we comunicate with fb support daily, provided them all of the documentation but for almost a month they tell us to wait fot their internal team to review it. We send them ads reciept with over 10 thousand USD INVESTED in ads for that page, we hopet it will fasten them because it is not their interest to lose us as their clients. Is it normaln to wait for that long?
If the previous admin is no longer associated with the company, then it is the case of impersonating your business. The process to deal with this is very similar to the one I described in my post. You can report the page for trademark/copyright infringement since it has used your company name, logo and identifiable information, and request the rogue admin be removed.
Keep in mind, if there are still any accounts on your page with the Admin role, you should attempt to work with the owner(s) of those accounts to get your admin priviliges back. If an admin account was yours but you forgot your password or are otherwise unable to access that account, you should go through the account recovery process.
Hello, Thanks for the tips and I followed your way exactly. A few days later, the facebook team replied me that they added me as an admin on the requested page but I am still just an editor. So I explained the condition and asked for more help to facebook team but nothing happened. Could you or anyone here help me with any suggestion, please?Thanks in advance.
It sounds like you have a real case of infringement on your intellectual property rights. Have you tried following the steps I described in this post? You should include the information you posted here, especially the part about an unknown party taking control of your page. This is an issue that Facebook should be able to address with seriousness.
Thank you so much Carter for this step by step process. I have been trying to regain access for over a month for my business page (many hours searching online with no luck). Followed this to the T and got it back today.Truly appreciate it!!Thank you, Simone
Additionally, make sure other avenues of compromise are secure as well. Email is the big one; someone with the email account tied to your Facebook page can just reset your settings and use confirmation through your email account. Email providers often offer services like two-factor authentication just like Facebook, so make sure to turn those on. It can be a hassle, but recovering from a hacked page is so much worse.
You stand to lose a lot if your Facebook page is hacked. On Facebook itself, you can lose your contact l